What’s the Thermomix Warranty and how to Transfer Thermomix Warranty
What and Who is Covered by the Thermomix Warranty?
If you’re looking for information on what is covered by your Thermomix warranty you will be pleased to know you are protected by Australian Consumer Law and Thermomix in Australia. The order agreement that each customer signs when purchasing a Thermomix contains detailed information regarding consumers rights and responsibilities.
Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure. You’re also entitled to compensation for any reasonably foreseeable loss or damage. In the case of a minor issue, you are also entitled to have the products repaired or replaced if the Thermomix fails to be of acceptable quality.
In addition to your rights and remedies under the Australian Consumer Law, Thermomix in Australia provides the following extended warranty on the Thermomix (including the Varoma).
Warranty for Domestic Use
The Thermomix carries a 24-month warranty against faulty parts and workmanship when used in a domestic environment.
Warranty for Commercial Use
The Thermomix is covered by a 12-month warranty against faulty parts and workmanship when used in a commercial environment.
Both the domestic and commercial warranties commence from initial payment date received by Thermomix in Australia.
On the initial order form, there is a note which states “Please retain this order form and tax invoice as proof of purchase for all warranty claims.”
Within the warranty period, Thermomix will repair or replace, at its option, defective parts at no charge (Warranty).
What if you purchased your Thermomix Privately can you Transfer Thermomix Warranty?
The easy answer to this question is yes! The balance of a Thermomix Warranty is transferable by the initial purchaser to a subsequent owner.
There are a few key pieces of information a purchaser will require when transferring the ownership. It’s prudent when purchasing a second hand Thermomix to ensure you are supplied with a copy of any ownership documents.
This will protect you against inadvertently purchasing a stolen machine plus the initial Thermomix order form contains all the necessary information to allow a transfer of ownership and transfer of warranty to occur.
How to Transfer Thermomix Ownership & Warranty
Once you have the necessary information you will need to email Thermomix customer service: firstname.lastname@example.org
Use the subject line: ‘Transfer of Ownership’ to be completed.
Make your request ensuring the following details are included in the email;
Machines Serial Number:
Machine order number:
Original Owners Details
New Owners Details
Can You Accidentally Void A Thermomix Warranty?
Can a Thermomix warranty be declared void? The answer is yes, under some circumstances you may be refused a warranty claim so it pays to be aware of the warranty terms.
Thermomix in Australia will not be liable for a warranty claim in the circumstances below:
- The Thermomix is no longer intact and in original condition.
- The machine has been used with parts and/or accessories not approved by Thermomix in Australia or the manufacturer.
- TM has been altered, improperly stored or handled or suffered damage or deterioration.
- The machine has been serviced or repaired by a technician outside of a Thermomix service centre.
In my experience, the process of transferring Thermomix ownership and warranty is very quick. My transfer was completed in less than an hour from when I sent the email to customer service.
I have also had the need to send one of my TM5 machines in for repair and found Thermomix to be quick, efficient and very friendly. The repairs and shipping in both directions were covered by Thermomix entirely.
If you need information about how to return your machine to Thermomix for a repair or service I will be detailing that process in an upcoming article.